At our school, we want every parent and carer to feel welcomed, listened to and supported. Most questions or concerns can be resolved quickly through a simple conversation and we are committed to working in partnership with families to achieve the best outcomes for every child. 

This page explains the easiest ways to raise a concern, what you can expect from us and how we aim to resolve issues as quickly and positively as possible. 

Step 1 — If something is worrying you, please speak to a member of staff as soon as possible. We are committed to being visible, approachable and easy to talk to. 

You will regularly see members of our Senior Leadership Team (SLT) around school at the start and end of the school day. They are always happy to speak with you informally or arrange a time to talk in more detail. 

You can also speak directly with your child’s class teacher, who knows your child best. If you need a quick chat, teachers are usually available at the end of the school day once all children have been safely dismissed. 

If you would prefer a longer conversation or you would like to speak with the Headteacher, you can make an appointment via the school office, and we will arrange a convenient time. 

 Our aim is to make early conversations as easy and comfortable as possible, so small concerns do not grow into bigger worries. 

Step 2 — If your concern relates to a wider issue or you feel you need further help after speaking with your child’s class teacher or a member of staff, the school office will help you connect with the most appropriate member of the team. 

This may be: 

• a member of the Senior Leadership Team (SLT) 
• the SENDCO for any SEND‑related concerns 
• your child’s class teacher if additional detail or follow‑up is needed 

Our aim is always to support you in a calm, clear and constructive way so we can resolve your concern as quickly and positively as possible. We will listen carefully, gather information where needed, and work with you on the best next steps. 

Step 3 — If you feel that your concern has not been resolved informally, you may choose to make a formal complaint. 

We ask that formal complaints are made in writing and addressed to the Headteacher. 

👉 View our Complaints Policy – Policies – Complaints Policy

When you raise a concern, we will: 

• Listen carefully and without judgement 
• Seek to understand your perspective 
• Take your concern seriously 
• Respond as quickly as possible 
• Be honest about what we can and can’t do 
• Explain any steps we need to take, and why 
• Treat you with respect and dignity 
• Keep matters confidential and professional 

We know that raising a concern about your child can feel emotional. We are here to support you. 

Sometimes delays or additional steps are necessary. To help you understand our processes, here’s what may be happening: 

• Staff may need time to speak to your child or other staff involved 
• Teachers are in class during the day and may only respond after teaching hours 
• Some matters require senior staff input or safeguarding checks 
• We may need to review records or speak with external professionals 
• We aim to provide clear information as soon as we have a full picture 

We share this so that you know we are taking your concern seriously, even if you don’t hear back immediately.  

If something is worrying you, please talk to us. 

We value open communication and want every family to feel supported and understood. 

Together, we can make sure your child has the best possible experience at our school. 

Contact us office@cavendishpriamryacademy.co.uk or by telephone 01274 772175

Parent Kind Parent Complaint Guide

Complaints Policy